Manage Your
Ice Machines
Welcome to your personal service portal. Monitor your ice machines, schedule maintenance visits, order spare parts, and get personalized support - all in one place.
Valtek Digi
Eismaschine
Our Brands
Our Services
We offer comprehensive service for your ice machines.
Customer Service
Fast help with problems and malfunctions.
Maintenance
Regular maintenance for long service life.
Spare Parts
Original spare parts for your machines.
Installation
Professional assembly and installation.
Logistics
Reliable transport and delivery.
Training
Professional instruction and training.
Customer Service & Support
Our experienced team is available to answer all your technical questions. We ensure that your machines are up and running again quickly.
- Direct contact person
- Fast response times
- Competent remote maintenance
Spare Parts Service
We carry a large stock of original spare parts for all common ice machine brands. Order comfortably and receive your parts in the shortest possible time.
- Over 10,000 spare parts in stock
- Express shipping available
- Spare part identification via photo
Our Info Portal
Here you will find manuals, exploded views, and technical documentation for your machines.
Manuals
Operating instructions as PDF
Schematics
Detailed technical plans
Software
Updates and firmware
Regular Maintenance
Avoid expensive downtimes with our professional maintenance packages. We put your machines through their paces.
Maintenance Plan
Automatic appointment reminders
Warranty
Longer service life for your devices
Your Experts for Ice Technology
For over 25 years, we have been your reliable partner when it comes to professional ice machines. What started as a small service operation has developed into a leading provider in the region.
The heart of our company is our modern workshop and our large spare parts warehouse. Here, our qualified technicians work daily to keep your machines in top shape.
We believe in honesty, transparency, and quality. No hidden costs, no unnecessary repairs. We advise you as we would like to be advised ourselves.
Why Service Gennaro?
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FAQ
Frequently Asked Questions